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Survey Results: Billing Frequency and Options

Survey Info - This survey was sent on behalf of Cucamonga Valley Water District to the FlashVote community for Cucamonga Valley Water District, CA.

These FlashVote results are shared with local officials

583
Total Participants
423 of 1256 initially invited (34%)
160 others
Margin of error: ± 5%
Applied Filter:
Locals only
Started:
Aug 21, 2018 2:57pm PDT
Ended:
Aug 23, 2018 2:53pm PDT
Target Participants:
All CVWD

Cucamonga Valley Water District (CVWD) currently bills its water customers every other month (6 times in a year). Prior to reading this, how often did you think CVWD sends customers bills?




Which billing cycle would you prefer?




Which best describes why you would prefer monthly billing?




What, if anything would motivate you to sign up for e-billing, where you would no longer receive a paper billing statement? (Choose all that apply)




Any other comments or suggestions to improve CVWD’s billing options?




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