Case Study: Why Staff Love FlashVote
The noisy few
A city in Southern California was convinced that citizens hated their parks.
To manage costs, they had cut back on the frequency of maintenance and all they got was complaints. No one ever emailed or came to meetings to say anything nice about the parks.
All the negativity was wearing down staff morale. Even the best park employees were questioning their work and losing their pride.
Hearing from the many
The city’s communications manager had a hunch that the negative feedback might not be representative. They signed up with FlashVote and the first survey we did was Parks Satisfaction.
The results were available 48 hours after launch…
The vast majority of citizens loved the parks!
Citizens gave the parks an impressive 4.0 out of 5 for overall quality.
Staff were shocked and delighted to see the results. They also enjoyed seeing hundreds of constructive comments, including suggestions to help make the parks better, and many compliments.
They aren’t the only ones who love FlashVote.
Look at what other local government staff have told us:
Government managers love knowing how to maximize citizen satisfaction.
“You’ve got a real hit here!”
“You knock transparency out of the park.”
“A unique survey tool that actually is a citizen engagement tool.”