I pay through my bill pay at my bank because your payment system is outdated and slow.

Mail bills and allow time for one to return payment and not get charged with late fee

takes too long to establish automatic payment method.

I would like the option to schedule a payment for a specific date in the future. This option is not available.

Maybe bill every 2 months but offer a 1/2 payment plan for those who need it. Allowing them to pay over 2 months.

Current billing process of every other month causes the payment due date to fluctuate. That makes it harder to remember when the payment is due and has caused me to receive a late fee in the past. Billing every month should resolve that payment due date issue.

SCE and SoCalGas both offer options to pay your estimated annual bill in 12 payments. Making it easier to budget, when you bill is always the same - instead of huge summer bills and scarce winter bills

I’ve called about receiving eBilling. I was told that it was not an option and for me to find another water department that does it then call back with the information so your company can get the information from them. What I wanted is to receive an email with the amount due then I can make the payment at my convenience. I do not like auto pay!!!

If, when a raise is coming, it would be nice to have the up-price in terms of dollars, and in terms of percentage of increase, as one of these doesn't necessarily point out the enormous difference in payment.

Have payment due date on the same date with each billing - just like credit cards do. This makes it easier to remember when the bill is due.

YES! Allow for the ability to pre-schedule payments earlier than the due date, but tendering payment ON the due date!

Should be able to set up automatic payment without "service" charges.

I would like to see billing allowed through my BofA bill pay account, as many other utilities and service companies do. I could then receive and set up payments directly through my account, instead of receiving an email with my bill, and then having to remember to sign into my bill pay account when I pay my bills.

The only reason I prefer paper billing is because my computer was out of service a few times over many years, and while I was researching a replacement I did not have access and might have missed a payment.